Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Eligibility To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
How to Start a Return To start a return, contact us at support@hubertshaberdashery.com. Once your return is accepted, we'll send you a prepaid return shipping label along with instructions on how and where to send your package to:
Hubert's Haberdashery LLC
1795 E. 57th St., Tulsa, OK 74105
Items sent back without first requesting a return will not be accepted.
Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items The following items cannot be returned:
- Made-to-order and custom or personalized items
- Perishable goods (food, flowers, plants)
- Personal care goods (beauty products)
- Hazardous materials, flammable liquids, or gases
- Sale items and gift cards
Please get in touch if you have questions about your specific item.
Exchanges The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Please note that exchanges on made-to-order items require new production and take 14–21 business days.
Refunds Once we've received and inspected your return, we'll notify you of the approval status. If approved, you'll be refunded to your original payment method within 10 business days, or you may opt for store credit. Please allow additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your return was approved, please contact us at support@hubertshaberdashery.com.